Ground Operation (3)
Experience:
Minimum 2 years experience in tourism industry
Job Description:
- Attending day-to-day activities with high professional and sufficient way.
- Ensure that all work executed in a correct and timely manner in alignment with services booked as per each files requirements.
- Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
- Facilitating for smooth and easy execution of services from arrival until departure.
- Re-negotiate with all the suppliers in coordination with the contracting department to reduce the rates and achieve maximum benefits for the file.
- Coordinate with other departments, transportation and ground operation to make sure all services accordingly to client’s itinerary with accuracy and quality.
- Call the hotels to make sure, that all rooms blocked are as per agent requirements and communicate with the front office of each hotel for smooth check-in of the clients.
- Call the restaurants and check location, menus and tables booked for the clients to make sure it’s as per agent’s requirement.
- Check the buses, clean less, smell, driver uniform, and make sure they presentable and will be on time.
- Coordinate with the guides to meet them before the tour to make sure they understand the itinerary in coordination with the operation team.
- Manage and monitor service providers to ensure the ground operations product delivered effectively and to maximize customer satisfaction.
- Meeting the clients at the airport and escorting them to the hotel and make sure of smooth check-in.
- Discuss daily itinerary with the tour leader and confirm pick-up / drop off timing and all details to make sure clients are highly satisfy and comfortable.
- Escorting the clients during their trip, face and solve all issues / problems, which may happened in coordination with the operation / product team.
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